The SYNC® System Is Inoperative (No Response Is Received From Phone, Voice, And Media Inputs)
Refer to Wiring Diagrams Cell 132 for schematic and connector information.
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation). See Audio Input Jack Mode, Bluetooth Mode, SYNC® System, USB Audio Mode, Voice Recognition, APIM, Audio Input Jack, SYNC® Microphone, and USB Port.
Possible Sources
Customer's device APIM
PINPOINT TEST P : THE SYNC® SYSTEM IS INOPERATIVE (NO RESPONSE IS RECEIVED FROM
PHONE, VOICE, AND MEDIA INPUTS)
P1 VERIFY THAT THE APIM (SYNC MODULE) PASSES THE NETWORK TEST
Using a diagnostic scan tool, perform the network test.
Did the APIM pass the network test?
Yes | GO to P2 |
|---|---|
No | REFER to: Communications Network (418-00 Module Communications Network) . See The APIM Does Not Respond To The Diagnostic Scan Tool. |
P2 CHECK THE SYNC® SYSTEM INPUTS FOR FUNCTIONALITY
NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, deletes any Bluetooth devices paired with the SYNC® system.
Connect: MIT 105-00120. Using the MIT 105-00120, test the audio output for the SYNC® audio sources (Bluetooth, USB, audio input jack) using the VOICE steering wheel switch to enter each mode.
Do all of the SYNC® inputs function correctly?
Yes | The SYNC® system is operating correctly at this time. PERFORM a Master Reset. REFER to the Owner's Literature. REVIEW the SYNC® system operation with the customer. If the customer's device still does not operate correctly, the fault is with the customer's device. |
|---|---|
No | GO to P3 |
P3 RESET THE APIM (SYNC MODULE) AND RECHECK SYNC® SYSTEM OPERATION
NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, deletes any Bluetooth devices paired with the SYNC® system.
Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it. Connect: MIT 105-00120.
2016 Mustang workshop publication supplied to Mustang Atlas. Original technical text and illustrations; HTML formatting by Mustang Atlas. Source page numbering is retained for traceability. Follow the configuration, revision, warnings, and cross-references in the material. About this edition.