Symptom Chart: Radio

(415-00B Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation). See APIM for a list of mono outputs.

All APIM stereo outputs are inoperative or do not operate correctly REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation). See APIM for a list of stereo outputs.

Refer to the Pinpoint Test

GO to Pinpoint Test W

Bluetooth is inoperative or does not operate correctly

Refer to the Pinpoint Test

GO to Pinpoint Test Z

SYNC® AppLink™ is inoperative or does not operate correctly

Refer to the Pinpoint Test

INSTRUCT the customer to review the mobile device platform, application, and application version compatibility list. REFER to owner.ford.com/how-tos/sync-technology /all/phone-setup/phones-compatible- with-sync.html#?syncGen=sync3&country=us. It is normal operation for incompatible mobile device platforms, applications, and application versions to be unavailable through SYNC® AppLink™. If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth only, GO to Pinpoint Test Z If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth and the USB port, GO to Pinpoint Test Y

The APIM does not acknowledge voice commands and outgoing audio is not transmitted during a phone call

Refer to the Pinpoint Test

GO to Pinpoint Test X

The CD player is inoperative or does not operate correctly

Refer to the Pinpoint Test

GO to Pinpoint Test AD

The USB port(s) is/are inoperative or does/do not operate correctly

Refer to the Pinpoint Test

GO to Pinpoint Test Y