PINPOINT TEST D : SIRIUS TRAVEL LINK IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

Satellite radio/GPS antenna Wiring, terminals, or connectors ACM APIM

D1 VERIFY AN ACTIVE SUBSCRIPTION

NOTE: The status of the satellite radio subscription should be disregarded in this step since SIRIUS Travel Link does not require a satellite radio subscription to operate.

Access the "Subscription Info" selection in the SIRIUS Travel Link menu.

Does the display indicate "Unsubscribed" for traffic, weather, fuel prices, movie times, sports, weather map, or ski conditions?

Yes	• If the display indicates "Unsubscribed" for one or more, but not all categories mentioned above, GO to D32 • If the display indicates "Unsubscribed" for all categories mentioned above, and if the ACM has not been replaced previously, the subscription has expired. INSTRUCT the customer to contact SIRIUS to reactivate the subscription. • If the display indicates "Unsubscribed" for all categories mentioned above, and if the ACM has been replaced previously, GO to D2
No		• If one or more categories display a refresh icon and cannot be accessed or updated, GO to D5 • If all categories can be accessed, but certain date-dependent features are inoperative (such as in-season sports schedules or scores) or contain data for the wrong day (such as movie times or the 5-day forecast), GO to D9

Yes

• If the display indicates "Unsubscribed" for one or more, but not all categories mentioned above, GO to D32

• If the display indicates "Unsubscribed" for all categories mentioned above, and if the ACM has not been replaced previously, the subscription has expired. INSTRUCT the customer to contact SIRIUS to reactivate the subscription.

• If the display indicates "Unsubscribed" for all categories mentioned above, and if the ACM has been replaced previously, GO to D2

• If one or more categories display a refresh icon and cannot be accessed or updated, GO to D5

• If all categories can be accessed, but certain date-dependent features are inoperative (such as in-season sports schedules or scores) or contain data for the wrong day (such as movie times or the 5-day forecast), GO to D9

D2 VERIFY IF THERE IS A ESN (ELECTRONIC SERIAL NUMBER) /VIN MISMATCH ON THE CUSTOMER’S ACCOUNT

Retrieve the satellite radio ESN by tuning to channel 0. Contact the SIRIUS Dealer Support Line (888-465-8528). Inquire if the ESN and VIN on the customer’s SIRIUS file match the ESN and VIN retrieved from the vehicle.

Do the ESN and VIN on the customer’s SIRIUS file match the ESN and VIN retrieved from the vehicle?

Yes		The subscription has expired. INSTRUCT the customer to contact SIRIUS to reactivate the subscription.
No		GO to D3

D3 CORRECT ESN (ELECTRONIC SERIAL NUMBER) /VIN MISMATCH AND RE-VERIFY THE SUBSCRIPTION STATUS

Once the correct ESN is matched with the VIN, inquire with the SIRIUS Dealer Support Line if the subscription is subscribed or unsubscribed.

Does the SIRIUS Dealer Support Line indicate that the subscription has expired?

Yes		INSTRUCT the customer to contact SIRIUS to reactivate the subscription.
No		GO to D4

Source reference 4359

2016 Mustang workshop publication supplied to Mustang Atlas. Original technical text and illustrations; HTML formatting by Mustang Atlas. Source page numbering is retained for traceability. Follow the configuration, revision, warnings, and cross-references in the material. About this edition.