Condition | Possible Sources | Actions |
|---|---|---|
If the concern is still present, GO to Pinpoint Test T | ||
The front USB port (USB1) is inoperative or does not operate correctly | Refer to the Pinpoint Test | PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00 Information and Entertainment System - General Information - Vehicles With: Touchscreen Display) . If the concern is still present, GO to Pinpoint Test U |
The rear USB port (USB2) is inoperative or does not operate correctly | Refer to the Pinpoint Test | PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00 Information and Entertainment System - General Information - Vehicles With: Touchscreen Display) . If the concern is still present, GO to Pinpoint Test V |
Unable to pair Bluetooth device | Refer to the Pinpoint Test | PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00 Information and Entertainment System - General Information - Vehicles With: Touchscreen Display) . If the concern is still present, GO to Pinpoint Test W |
An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting) | Customer's device compatibility | PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00 Information and Entertainment System - General Information - Vehicles With: Touchscreen Display) . INSTRUCT the customer to review the device compatibility list. REFER to www.syncmyride.com. It is normal operation for unsupported or incompatible Bluetooth features to` be unavailable through the SYNC® system. If the inoperative feature is compatible, ADVISE the customer to check their device for firmware updates, and if required, reset their device following the manufacturer's instructions. |
SYNC® AppLink™ is inoperative or does not operate correctly | Refer to the Pinpoint Test | PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00 Information and Entertainment System - General Information - Vehicles With: Touchscreen Display) . • If the concern is still present, INSTRUCT the customer to review the mobile device platform, application, and application version compatibility list. REFER to owner.ford.com/how-tos/sync-technology/all/phone- setup/how-your-device-works- with-sync.html?version=sync. It is normal operation for incompatible mobile device platforms, applications, and application versions to be unavailable through SYNC® AppLink™. • If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth only, GO to Pinpoint Test W • If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth and the front USB port, GO to Pinpoint Test U • If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth and the rear USB port, GO to Pinpoint Test V |
Pinpoint Tests
2016 Mustang workshop publication supplied to Mustang Atlas. Original technical text and illustrations; HTML formatting by Mustang Atlas. Source page numbering is retained for traceability. Follow the configuration, revision, warnings, and cross-references in the material. About this edition.