Symptom Chart: SYNC® System
Condition | Possible Sources | Actions |
|---|---|---|
The SYNC® system is inoperative (no response is received from phone, voice, and media inputs) | Refer to the Pinpoint Test | PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00 Information and Entertainment System - General Information - Vehicles With: Touchscreen Display) . If the concern is still present, GO to Pinpoint Test P |
All APIM stereo outputs are inoperative or do not operate correctly REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation). See APIM for a list of stereo outputs. | Refer to the Pinpoint Test | PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00 Information and Entertainment System - General Information - Vehicles With: Touchscreen Display) . If the concern is still present, GO to Pinpoint Test Q |
All APIM mono outputs are inoperative or do not operate correctly REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation). See APIM for a list of mono outputs. | Refer to the Pinpoint Test | PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00 Information and Entertainment System - General Information - Vehicles With: Touchscreen Display) . If the concern is still present, GO to Pinpoint Test R |
Voice recognition is inoperative or does not operate correctly | Refer to the Pinpoint Test | PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00 Information and Entertainment System - General Information - Vehicles With: Touchscreen Display) . If the concern is still present, GO to Pinpoint Test S |
During a phone call, no outgoing audio is heard on the outside device | Refer to the Pinpoint Test | PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00 Information and Entertainment System - General Information - Vehicles With: Touchscreen Display) . If the concern is still present, GO to Pinpoint Test S |
The SYNC® steering wheel switches are inoperative or do not operate correctly | Refer to the Pinpoint Test | PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00 Information and Entertainment System - General Information - Vehicles With: Touchscreen Display) . If the concern is still present, GO to Pinpoint Test X |
The audio input jack is Refer to the PERFORM the APIM Reset. inoperative or does not Pinpoint Test REFER to: Reset the SYNC Module [APIM] (415-00 Information operate correctly and Entertainment System - General Information - Vehicles With:
Touchscreen Display) .
2016 Mustang workshop publication supplied to Mustang Atlas. Original technical text and illustrations; HTML formatting by Mustang Atlas. Source page numbering is retained for traceability. Follow the configuration, revision, warnings, and cross-references in the material. About this edition.