Is the voice recognition functioning correctly?

S7 ISOLATE THE MICROPHONE

Connect: APIM C2383. Install a new microphone. REFER to: Microphone (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation). Operate the audio system in AM/ FM mode. Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt. Speak a command to test the voice recognition for normal operation.

Yes	The system is operating correctly at this time. The concern was caused by an inoperative microphone.
No	GO to S8

S8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF. Disconnect and inspect the APIM connector. Repair:

Corrosion (clean module pins or install new connectors or terminals) Damaged or bent pins (install new terminals or pins) Pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure they seat and latch correctly. Wait at least 2 minutes for the APIM to re-initialize. Operate the system and determine if the concern is still present.

Is the concern still present?

Yes	CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. Click here to access Guided Routine (APIM).
No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test.

Click here to access Guided Routine (APIM).

The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Audio Input Jack Is Inoperative Or Does Not Operate Correctly

Refer to Wiring Diagrams Cell 132 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation). See Audio Input Jack Mode and Audio Input Jack.

Possible Sources

Customer's device Wiring, terminals, or connectors Audio input jack APIM

Source reference 4184

2016 Mustang workshop publication supplied to Mustang Atlas. Original technical text and illustrations; HTML formatting by Mustang Atlas. Source page numbering is retained for traceability. Follow the configuration, revision, warnings, and cross-references in the material. About this edition.