Is the concern still present?

Pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly. Operate the system and determine if the concern is still present.

Yes	CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. Click here to access Guided Routine (APIM).
No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Yes

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test.

Click here to access Guided Routine (APIM).

The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Bluetooth Is Inoperative Or Does Not Operate Correctly

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation). See Bluetooth Mode, SYNC® AppLink™, and SYNC® System.

Possible Sources

Incompatible Bluetooth device APIM

PINPOINT TEST Z : BLUETOOTH IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

Z1 CHECK THE APIM (SYNC MODULE) BLUETOOTH PAIRING CAPABILITY

Connect: MIT 105-00120 to a USB port. With the MIT 105-00120 in Bluetooth mode, pair it with the APIM. If necessary, follow the MIT instructions for Bluetooth pairing. Using a diagnostic scan tool, view the APIM Parameter Identifications (PIDs). Monitor the Bluetooth device paired PID (BT_PAIR) and the Bluetooth device connected PID (BT_CONN).

Do the Parameter Identifications (PIDs) both read "Yes"?

Yes	GO to Z2
No	GO to Z5

Z2 PERFORM A MASTER RESET AND RETEST THE CUSTOMER’S DEVICE

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, deletes any Bluetooth devices paired with the SYNC® system, and removes any Wi-Fi network connections (cancelling any system update download or installation in progress). For vehicles with navigation, the customer’s saved destinations (home, favorites, and previous) are erased.

Perform a Master Reset. For information on how to perform the Master Reset, refer to “Master Reset” in the Owner's Literature. Pair and connect the customer's Bluetooth device with the APIM. For information on the pairing process, refer to the Owner's Literature. Using a diagnostic scan tool, view the APIM Parameter Identifications (PIDs).

Source reference 4467

2016 Mustang workshop publication supplied to Mustang Atlas. Original technical text and illustrations; HTML formatting by Mustang Atlas. Source page numbering is retained for traceability. Follow the configuration, revision, warnings, and cross-references in the material. About this edition.